The UW-Madison Ombuds Office is a place where university employees can seek guidance regarding workplace concerns at any time, without fear of reprisal, and at no cost to them. Ombuds confidentially receive questions and concerns related to individual situations as well as broader systemic issues. The response of the ombuds is tailored to the dynamics of the situation and the nature of the concerns. Ombuds assist parties in reaching resolutions that are consistent with the ideals and objectives of the university.
The Ombuds Office is part of the university’s efforts to enhance diversity and climate, and was developed from recommendations from the Committee on Women in the University and the Provost’s Campus Climate Network, as well as other governance bodies. The Ombuds Office was established in 2003.
The Ombuds Office employs retired faculty and staff who work part-time as a team of consultants. There are five individuals who share these responsibilities and who report to the provost.
Important qualifications for Ombuds include:
- Knowledge of university policies and resources
- Extensive cross-campus experience
- Strong communication skills
- Ability to be objective and impartial